Without a robust digital presence, your business leaves valuable customer interaction and income on the table. Solid customer service often involves having a branded app. Review the process of creating an app for your business and the benefits.





Set Your Goals

Determine the problem an app could solve for clients. Study your competitors to see what features clients expect and read reviews to find out what they dislike the most. Pay attention to design because an ugly interface that works well may still turn customers away.


Define Your Budget and Hire Your Team

You can create an app for your business cheaply on your own, but you get what you pay for. Budget to build and maintain the app that should grow in capabilities alongside your business. You may find it worthwhile to out a loan to hire a top-notch app development team. Research freelancers and agencies to find developers with a proven track record of stellar app creation. Ask for examples of their work and find out which platforms the crew programs in.

While web apps provide a consistent experience across devices, a native app for your business can be more convenient to clients since it doesn’t require an internet connection to function. Creating and supporting native apps for each operating system becomes costly, so calculate if the expense fits your budget. Don’t forget you’ll need to keep the data up to date, so figure on keeping an IT person onboard for technical support.


Collaborate With Your Developers

Your project may fail without clear expectations and transparent communication about your needs and deadlines. What seems like a simple request could add days to app completion. Enhance your project management skills by studying Scrum.

Scrum is an Agile framework for working on elaborate projects like software development. Since technical projects become more intricate as your business grows, you’ll benefit from an Agile Scrum Master course online to master Scrum tactics and strategies. An assessment at the end of the program validates your skills and is a valuable addition to your CV or resume.

If you have a remote team, schedule regular meetings to review progress. Express abundant gratitude for their work and reward results, especially when they’re early and under budget. Find creative and flexible ways to meet, especially if the team includes members across different time zones.


Review and Test Before Launch

Test your app thoroughly before launch. You won’t understand how features are operating until everyday users can interact with the app in their systems. Look into beta testing with your intended audience to receive feedback on app functionality and design.


Promote the App and Launch

Advertise the app for your business to build anticipation. Use your website to explain features and request input. A giveaway or coupon can entice customers to download the program.


Update and Improve Functionality

Don’t set up your app and forget it. Bugs and issues can build up, proving costly since you may lose customers while hiring extra help to correct the problems. Read your reviews and compare them to competitors. Think about paying to conduct customer surveys to get more detailed responses. Reports show that customers who enjoy a brand’s mobile experience tend to repeat purchases.

A web or mobile app for your business is an excellent tool for delivering top-tier customer service and provides you with one of the best marketing and customer research tools. Create your app with clear goals, transparent communication, and smooth collaboration with your development team. Your increased brand awareness and business growth make the hard work worth the effort.


Visit Let’s CEO for more business insights.


Article by Elijah Dawson


Running a business requires a heavy load of multitasking, and entrepreneurs need constant access to information about operations. As tech innovation expands, business owners have access to ways to simplify processes and improve operations. Consider the following apps every small business owner needs.

6 Apps Every Small Business Owner Needs

  1. For Managing Inventory: Delivrd

If part of your business is distributing tangible products to consumers, you need an app that will help you keep track of inventory. Delivrd allows you to manage the intake, storage, and fulfillment of inventory all from your phone. You save money on labor hours for inventory counting because the system keeps track of how much inventory you have and need at all times by monitoring transactions. It even offers so analytic capabilities by charting sales, specifically tracking the top-selling items to help you make choices about product changes.


  1. For Sales: QuickBooks GoPayment

A good point of sale program helps you keep track of online and in-person sales. If you are new to the process, QuickBooks GoPayment is a great place to start. It works best for simple transactions, and it connects directly to your business bank account to allow stability for you and your customers during the payment process. There are fees associated with the services, but you will not find a free POS system.


  1. For Managing Projects: Evernote

Project management can be the most exciting and stressful element of your business. Evernote is a project management program that helps you organize tasks, due dates, assignments, and more. You can keep everything in one place and access it from your smartphone wherever you’re located. You can scan images and documents, write notes, and save everything offline. At only $7.99 per month, it’s a great deal.


  1. For Collaboration: Skype

Team collaboration and communication are assets to any business, and as a business owner, you can help your team by providing them with a platform to work together from anywhere. Skype became increasingly popular within the last few years because it allows people to work together even when separated. You can create groups and schedule meetings in one place and video chat when you need to talk about a team project. 


  1. For Customer Relations: Nimble

Customers generally expect a personal experience when interacting with a company. Research shows that today’s customer expects fast delivery and immediate responses. Nimble helps you organize your sales team and keep in constant contact with customers to better their experience. It’s an easy-to-use program with a fun portal.


  1. Apps You Need When Starting Out

Regardless of the type of business you run, Adobe has tools that every business owner needs. There are several that you can use for visual branding efforts — for example, design a logo online quickly with a free online app.


Keep all your basic business apps readily available as well. For example, social media apps allow you to bounce back and forth between business and personal profiles so you can keep up with your social media interactions. Keep your bank app on your phone as well so you can always access your accounts. Finally, keep up with what people are saying about you online with Yelp and other review sites.


Part of your job as a business owner is to keep up with the changes made to technology over time. These apps every small business owner needs are great for now, but something new will eventually come along. Keep up and you’ll stay ahead of the competition.


Article submitted by:

Elijah Dawson- 6 Apps Every Small Business Owner Needs


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